FAQ
Hong Kong Star Bus Technology Group Co., Ltd. is a comprehensive technology industry group driven by technological innovation and global operations. The headquarters of the group is located in Hong Kong, China, relying on its international location advantages to build a global integrated system of research and development, production
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Q1: Are you a factory or a trading company?
We are a primary source manufacturer with nearly 30 years of industry experience, integrating R&D, production, and sales. We operate multiple production bases across Jiangxi and Zhejiang provinces and have established a global sales network, enabling us to provide customers with comprehensive, one-stop OEM/ODM services.
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Q2: What products do you primarily manufacture?
Our core product range includes grinders, rolling machines, rolling papers, filter tips, hookahs, pipes, cigarette cases, ashtrays, and various smoking accessories. We also offer customization services for packaging, components, and branded merchandise.
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Q3: Do you support OEM/ODM customization?
Yes, we do. We can provide comprehensive customization based on client requirements—covering product dimensions, materials, colors, logos, and packaging—and can also assist clients in developing exclusive branded products.
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Q4: What logo application techniques do you offer?
We support a wide variety of logo application methods, including laser engraving, silk screen printing, pad printing, heat transfer printing, mold embossing, carving, sticker printing, and 3D printing. We can recommend the most suitable technique based on the product's material and your budget.
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Q5: What is your Minimum Order Quantity (MOQ)?
The MOQ varies depending on the specific product and customization process involved. For standard in-stock items, we support small-batch purchasing. For OEM customized products, the MOQ is determined based on the specific materials, processes, and packaging requirements; we strive to help our clients minimize their initial testing costs whenever possible.
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Q6: Can I request a sample for approval first?
Yes, absolutely. For customized products, we typically arrange for sample production first. We proceed with mass production only after the client has confirmed the product's appearance, logo details, and packaging specifications, thereby helping to mitigate purchasing risks.
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Q7: How long is the production lead time?
In-stock items can typically be shipped out quickly. For customized products, the production lead time generally ranges from 7 to 25 days, depending on the product's complexity, order quantity, and specific processing requirements. We will provide a detailed delivery schedule once the order has been confirmed.
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Q8: What materials do you offer?
We offer a wide selection of materials, including plastic, zinc alloy, aluminum alloy, stainless steel, copper, wood, glass, silicone, ceramics, and paper. We can recommend the most suitable material options based on your specific requirements.
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Q9: How do you ensure product quality?
We possess mature production processes and a rigorous quality management system. Quality inspections are conducted at every stage—from raw material procurement to production, packaging, and shipment—to ensure that our clients receive stable and reliable products.
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Q10: Do you offer custom packaging services?
Yes, we do. We support a wide range of packaging solutions, including OPP bags, zip-lock bags, color boxes, gift boxes, display boxes, kraft paper boxes, PVC boxes, and custom outer carton printing. We can design and customize packaging specifically to align with your brand's positioning.